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IT Support

IT support in Edmonton: helpdesk, on-site and remote

Real technicians who know your setup, a response within 2 hours during business hours, and on-site help anywhere in the Edmonton region when a problem needs hands.

How our IT support works

Remote help desk

Most problems are fixed remotely in minutes: email, passwords, software, printers and slow computers.

On-site visits

A technician at your office for hardware, network and setup work that needs hands.

Emergency response

Outages, security incidents and ransomware get handled first, with containment and recovery.

Client portal

Every request becomes a ticket you can follow, so nothing gets lost in an inbox.

Help desk support your team will actually use

Good IT support is fast, friendly and doesn't make people feel silly for asking. When your staff call UrFleet, they reach a technician who knows your setup. We fix the problem, explain what happened in plain language and note it so it is handled faster next time.

Common requests we handle every day include new employee setups, Microsoft 365 and Outlook issues, password resets and multi-factor authentication, Wi-Fi and network problems, printer and scanner trouble, and replacing or upgrading computers.

On-site support across the Edmonton region

Some problems can't be fixed over a remote connection. A failed switch, a new office layout, a computer that won't start. Our technicians come to you anywhere in Edmonton and the surrounding communities, from our office in west Edmonton.

Support that prevents the next problem

Fixing tickets is only half the job. On a managed IT plan, we also monitor your systems around the clock, keep updates and security patches current, and run SentinelOne, Avanan and Acronis to stop threats and protect your data. That means fewer tickets in the first place.

Frequently asked questions

Do you offer one-time IT support or only monthly plans?

Our best value is a managed IT plan, but we can help with a one-time project or problem. Call us and we'll tell you honestly which makes more sense.

How do I submit a support request?

Call 587.200.4953, email us, or use the IT client portal linked in our website footer. Every request gets a ticket so nothing is lost.

Do you come on-site?

Yes. Most issues are fixed remotely within minutes, and when something needs hands, a technician comes to your office anywhere in the Edmonton region.

What hours is support available?

Our team is available Monday to Friday, 9 AM to 5 PM, and we respond within 2 hours during those hours. 24/7 help desk coverage is available on Premium plans.

Get Started

Book a free print and IT assessment

Tell us what you run today and we'll show you where the money goes and how to lower it. We respond within 2 hours during business hours.