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Case StudyFrom one leased copier in 2017 to a full technology partnership: how an Edmonton property management company runs print, IT, security, AI phones and its website with one partner.
Technology partner since 2017
CorBec Management Group Inc. is an Edmonton property management company. Today it runs with five full-time team members and a wider team of external contractors, from a head office plus the properties it manages. UrFleet supports both.
When CorBec opened in 2017, the office ran on three computers and a server. Property management runs on paperwork, and CorBec's biggest print job came once a year: full print packages for large annual general meetings. That demand is what brought CorBec to UrFleet, starting with a leased Xerox VersaLink copier.
By 2023, CorBec had grown, and its IT provider at the time wasn't keeping pace. Response times were poor, and the security tools that should have been protecting the business weren't in place, which left it exposed. Having trusted UrFleet with print for years, CorBec gave us the opportunity to take over its IT.
In October 2023, UrFleet took over CorBec's IT with a full managed plan: help desk, monitoring, Microsoft 365 management and our security stack. Since then, our help desk has handled the day-to-day for both head office and properties:
When one of CorBec's Microsoft accounts was compromised, our monitoring caught it right away. We forced password resets to lock the attacker out, then walked CorBec through what happened and how to stay safe. This is exactly the kind of risk the old setup had left open.
Rather than running computers until they fail, CorBec leases its technology through UrFleet on an evergreen cycle. Over the relationship, that has meant:
CorBec's new UrFleet AI receptionist answers after-hours tenant calls and staff calls, takes maintenance requests and live-transfers emergencies to the right person. Every call creates a ticket in HubSpot and adds notes to the new CRM UrFleet is setting up for CorBec. Once CorBec cancels its current answering service, the AI receptionist is expected to save about $800 a month.
Next, UrFleet is moving CorBec's website under our management, with monthly maintenance that costs less than its current vendor. From there, we'll work with CorBec on an updated website that better represents the business, with an embedded chat agent that shares the same knowledge as its AI receptionist. Tenants get the same answers whether they call or type.
Copiers monitored, with toner shipped before it runs out, since 2017.
Help desk, Microsoft 365, security and monitoring since 2023.
Copiers, desktops and AI services on one evergreen lease.
Computers and devices sourced, set up and supported by the same team.
After-hours tenant calls, maintenance requests and emergency transfers.
Website management, maintenance and an upcoming refresh.
A chat agent and CRM notes that share one AI brain.
A partner from opening day, through every stage of growth.
95 of 96 IT support requests closed or resolved since October 2023.
Printed on CorBec's Xerox AltaLink, monitored remotely by UrFleet.
Expected savings once the AI receptionist replaces the answering service.
Equipment kept current on an evergreen lease.
IT, print, leasing, hardware, AI voice, website and AI.
CorBec has one partner, one point of contact and one predictable monthly cost for everything critical in its business: print, IT, security, phones, website and equipment. When something needs attention, there is one number to call, and a team that already knows the whole setup.
Whether you are opening a new office or tired of juggling vendors, UrFleet can take on as much or as little as you need. Start with a free assessment or read about our managed IT services in Edmonton.
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